In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent store policy for our customers. If you are dissatisfied with this purchase please notify us immediately. We will allow you to exchange the product. Earrings are non-refundable due to sanitary reasons. Custom jewelry can be returned if the item is received damaged. We keep all information secure along with personal data. Ensure that you review all shipping information for custom items. Please don’t hesitate to contact us if you have any questions.